the past few months had been a futile battle with this telco refusing to acknowledge the fact that the postpaid sim was stolen and we are certainly not paying that rediculous bill... obviously they have a record of the history of this account and can see that it was clearly stolen due to the number of load transfers in a span of a few hours (also the fact that this account was in good standing for more than a year)... aside from the fact that it was reported and we immediately asked for a replacement sim and also furnished a letter detailing the incident, submitted an affidavit and spent a fair amount of time talking with their credit and collection officers... *sigh* to cut the story short in the end we were demanded to pay the whole amount and we have no choice but to comply since the number is the hotline for our clients (we did sent a letter indicating that we are paying under protest)...

but my point is, since the amount of phone calls (during the time the phone was stolen) was quite minimal and just a bit above the monthly plan, it was the transfer a load amount that was way pas the credit limit, isnt it clearly this telco's fault that they allowed the bill go past the credit limit? what the hell is this credit limit for???

second, the transfer a load feature doesnt have enough security to prevent unauthorized use of the service, in our case the thief was able to transfer load amounting to PHP10k quite easily because nothing prevented him from doing it... also the service is enabled by default, the subscriber did not request for it... the analogy would be like having a credit card company deliver a credit card extension with no security feature to your door and somebody finds it before you do, uses it, and you are demanded to pay for it...

and the sad thing is they just tell you that your request to clear that account is denied and you have to pay... they dont !#@$!@# give you the courtesy of even explaining to you the real reason why... and as if we do not have enough problems already, and that amount is way too high for mere mortals like us living in a place where the cost of living rises daily...